What Were Looking For We are looking for a Senior IT Support Engineer (2nd/3rd Line) that has 3-5 years experience in any of these capacities: Senior ICT Support Technician; MSP Level 2/3 engineer, System Administrator or as an Infrastructure Support Engineer to join our Cambridge based Support Team. We believe in hiring for potential, not just skills. However, we do need a minimum of 3-5 years in a similar role. In addition to above, we require the following: You must be a UK resident and reside within a 1 hour commute from the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills ability to explain tech to non-tech people. As we work in schools you must be fluent in spoken and written English Passion for learning and professional growth Nice-to-Have (But Not Essential) Experience with Azure AD, Intune, Group Policy & SharePoint Any IT certifications (CompTIA, Microsoft, ITIL) Basic networking knowledge (DNS, DHCP, VLANs) Interest in Cyber Security Experience of working within the Education Sector Why Youll Love Working Here Great work environment and supportive team Competitive salary 31 days of annual leave (including 8 bank and public holidays) Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year) Private Medical plan Company pension scheme Birthday treats and recognition Personal Development Plan (Technical Mastery Programme) - We invest in training, certifications and mentorship to support your career growth Supportive Team Work with experienced engineers who want to see you succeed Work-Life Balance We value flexibility and wellbeing Tech-Forward Environment Use the latest tools and tech to enhance your skills Recognition & Rewards Your hard work wont go unnoticed Why Join Us? At Breathe Technology we dont just offer jobs we offer careers and being part of something special. If youre an IT problem-solver who thrives on helping people and enjoys working with the latest technology, this is your chance to grow with a supportive and innovative team. Join a dynamic, modern and forward thinking environment where your ideas matter, your skills will evolve, and youll be part of a company that values your contribution. What Youll Do As a Senior IT Support Engineer (2nd Line), youll be the go-to expert for resolving technical issues, ensuring our customers stay productive and stress-free. Your expertise in Microsoft 365, Windows, and desktop support will be crucial in keeping our systems running smoothly. Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users, including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service, keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers Ready to Take the Next Step? Join our team and become part of a company that values innovation, teamwork, and professional growth. If youre ready to make a difference and advance your career, wed love to hear from you! Apply today and be part of a vibrant community thats shaping the future of IT Support.