Collections and Recoveries Advisor - Hybrid (Milton Keynes) ?? Mortgage Collections experience an advantage Ready to make a real impact in people's lives - while growing your career in financial services? We're looking for a proactive, compassionate, and detail-driven Collections and Recoveries Advisor to join our dynamic team. If you thrive on solving problems, supporting customers in challenging situations, and working in a fast-paced, regulated environment - this is your opportunity to make a difference. Join us and be part of a mission to provide exceptional support to customers navigating financial difficulties with their home finance - where your communication skills and empathy can truly change outcomes. Role Purpose: As a Collections and Recoveries Advisor, you'll take responsibility for supporting customers facing difficulties in meeting their home finance payments. You'll help design and implement special servicing processes and ensure compliance with regulatory requirements - all while delivering outstanding customer service. Your Key Responsibilities: Respond to incoming calls and customer correspondence promptly and professionally Build strong customer relationships by actively listening and resolving queries or complaints quickly and effectively Clearly explain policies and procedures with empathy and patience Monitor customer cases, track payments, issue correspondence, and liaise with third parties as needed Identify issues early and escalate where necessary What You'll Bring: Experience in banking/home finance and arrears handling (desirable) Customer service experience in a regulated environment Strong communication, problem-solving, and organisational skills A detail-oriented mindset with excellent PC and written skills A positive attitude and the ability to stay calm under pressure Why Join Us? We offer a supportive hybrid working environment, the chance to work on meaningful cases, and a real opportunity to grow within a forward-thinking team. If you're ready to step up and support customers when they need it most - apply today and be part of something important.