Job description
Contessa Hotels are looking for motivated and committed individuals to join our fast-paced Reception and Reservations team at Hillbark Hotel and Spa in Frankby.
Contessa Hotels are magnificent, luxury boutique hotels offering our guests 5 star service at all times. Our Reception team are the hub of our hotels and are responsible for the majority of bookings and guest interactions.
As well as being immaculate in their presentation, the successful candidate must also have excellent communication skills both verbal and written and a real flair for customer service.
General Duties include:
* General checking in/out of guests
* Answering the telephone and diverting calls
* Making restaurant, bedroom and spa reservations
* Communicating with all other hotel departments
* Welcoming/greeting all guests on arrival
* General administration tasks such as preparing bills, filing, typed correspondence
* Cash/card handling
* Presenting all areas of the hotel to guests such as the restaurant and conference facilities
* Assisting to manage the Sales Team's diary
* Knowledge and up-selling of hotel facilities, packages and offers.
Applicants, must have the following skills and qualities:
* Smart, pristine appearance to adhere to the company's uniform/presentation standards
* Professional attitude in dealing with customers and colleagues
* IT literate
* Ability to work as part of a team as well as on own initiative
* Ability to communicate to an extremely high standard across all mediums(eg. Face-to-face, telephone, email)
* High level of grammatical skills both written & verbal
* Strong organisational skills
The hours of work are full-time, five over seven days. Reception shifts run between 7am - 11pm hence a flexible approach is essential. Typical shift patterns being 7am-4.30pm for an early shift and 1.30pm-11.30pm for a late shift, although these can vary.
You need to be committed to join our team and to help us grow.
Salary dependent upon experience or meets national minimum wage.
Driving licence or fixed transport arrangement is recommended for Hillbark Hotel particularly due to the Hotel's location.
Job Types: Full-time (45 hours per week), Permanent
Additional pay:
* Tips
Work Location: In person
Job Types: Full-time, Permanent
Work Location: In person
Job Type: Full-time
Pay: From £28,600.00 per year
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Wirral CH48 1NP: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (preferred)
Willingness to travel:
* 100% (required)
Work Location: In person