* Ensure the highest level of customer service is provided in all events, including exclusive use weddings, conferences through to small private dining experiences and board meetings.
* Adequately staff all events, maximising resource utilisation and minimising costs where possible.
* Liaise with other departments to facilitate smooth event planning and execution.
* Maintain compliance with current licensing, health, safety and food hygiene requirements.
* Demonstrate excellent standards of service and behaviour to the team.
* Coordinate event set-up and ensure facilities exceed company standards.
* Conduct briefings with staff before each function, providing necessary information and support.
* Manage staff through shifts, providing regular feedback and addressing any customer complaints promptly and offer training and development opportunities where required.
* Ensure all areas maintain a positive visual impact and cleanliness.
* Lead and motivate staff to achieve high standards of service, exceeding customer expectations.
The Person:
* Previous experience running weddings and functions within a high end establishment is essential.
* Customer-oriented approach with excellent communication, interpersonal and leadership skills.
* Critical thinker with strong problem-solving abilities.
* Team player with good organisational and time-management skills.
* Must possess a valid driving licence.
* Ability to work under pressure and willingness to work long hours when required.
* Proven track record in a similar role.
* Positive outlook on life with a passion for hospitality and high quality service.
* Ability to bring new ideas and initiatives to the team.
* Experience in the event and wedding industry.
The Benefits:
Our client offers an exciting and innovative business to be part of along with an absolutely beautiful location on the outskirts of Edinburgh to work in and a great close knit team to be part of. The salary for the successful Events Operations Manager will be £35000
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Created on 25/06/2025 by TN United Kingdom
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