Grade UE03 - £24,729 - £25,276 per annum
Accommodation, Catering and Events
Full Time: 35 hours per week
Open Ended: Permanent Contract
The Opportunity:
The Commercial Operations team are looking for experienced Reservations Assistant who will assist the Reservations Manager to deliver the effective operation of the Reservations department and is enthusiastic about delivering exceptional customer service.
The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, Venues, student and seasonal accommodation. This includes three year-round hotels with circa 200 beds, 10,000 student bedrooms, which during the summer are used for large group bookings and individual leisure guests.
This is an excellent opportunity to join Accommodation, Catering and Events as a Reservations Assistant, a key role in supporting the day-to-day operations within our Central Reservations team, often the first point of contact for our guests. We are looking for a passionate, customer focused, guest obsessed, team player who will keep our clients at the heart of what we do.
You will support in maximising revenue and occupancy in our hotels and seasonal accommodation collection through effective management of all rooms inventory, system and resources.
Based in our Central Office, located at Pollock Halls. You will work closely with the wider teams to provide high-levels of customer service. We are looking for an individual who displays a positive can-do attitude and enjoys working in a fast-paced environment.
In this role, you will:
1. Be an ambassador for our newly refurbished and rebranded products.
2. Continuously look to improve our standards and deliver world-class hospitality.
3. Become an integral part of our existing teams with a desire to succeed in delivering our values.
4. Be a part of a world-renowned team providing accommodation for high-profile clients.
Your skills and attributes for success:
5. A winning personality, approachable, genuine and attentive
6. Expertise in providing high quality customer service
7. Excellent communication skills
8. Excellent organisation and planning skills gained through previous experience.
Application Information:
Please ensure you include the following documents in your application:
- CV
- Cover letter