Job Description This role activities will include: Provide IT consulting and customer support for mobile devices Provide IT consulting and customer support for computer desktop / laptop & tablet devices. Support field service solutions / applications / hardware Support on-site AV solutions and systems User administration Provide customer support solutions Support customer support applications Participate in customer support drop-in sessions Installing and setting up hardware and software Provide Office 365 Administration & support Resolve customers IT problems via telephone, remote control or in person Maintaining asset register records Assisting in the roll out of new IT procedures Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group To create, maintain and participate in the departmental knowledgebase and documentation process.