Salary £27,204 rising by yearly increments to a maximum of £29,859 per annum + Excellent Benefits including Government Pension
Location: Bournemouth Police Station (OC)
Type of employment: Permanent
Closing Date: 05/06/2026, 12:00.
Hours per week: 37 hours per week. However, part‑time applications are welcomed and flexible working patterns may be considered subject to business needs.
About the role
Owing to the nature of the role, candidates must have reached the age of 18 by the start date.
Commencing salary will be Scale D £30,604 to £33,591 per annum inclusive of a 12.5% shift allowance. This opportunity is Monday to Friday between 08:00-20:00 shift pattern.
Your role as a Contact Officer will involve receiving non‑emergency and emergency calls, as well as online contact from the public. You will ensure appropriate help and support is established, handling every call with empathy and calmness when dealing with potentially sensitive and upsetting situations.
The focus of the Dorset Contact Management (DCM) is to make every contact count by 'getting it right first time' and to achieve an efficient and effective customer journey, including addressing the maximum number of service calls at the first point of contact within a 24‑hour capability.
Before your Contact Officer training course (which will be advised once you start), you will work as a triage operator to familiarise yourself with the Contact Centre and types of enquiries. The duration of your time on triage will vary depending on when the next training course starts. Salary and shift allowance remain as above.
You will act as the first point of contact for members of the public using the 101 and 999 services. By utilising risk assessments, you will ensure the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.
Note: No annual leave will be granted during the training course dates, which will be confirmed once you are in force. Any leave booked prior to joining will be honoured. This role is based at Bournemouth, but travel to the Winfrith site for training may be required.
Benefits
* A competitive salary with yearly increments.
* Heavily subsidised gym membership with access at police sites across the counties.
* Blue Light Card Scheme for discounts and services (requires a one‑off payment of £5).
* Company sick pay.
* Job‑related equipment supplied as required.
* Free onsite parking at many police sites across the counties.
* Group insurance scheme (via salary sacrifice scheme).
* Support networks, free Employee Assistance Programme, Occupational Health and wellbeing services.
* Development and training opportunities.
* Supportive and flexible training plan, including regular check‑ins during the initial period.
* Flexitime, allowing hours to be undertaken flexibly in line with business need.
* Hybrid working, including remote work at times during the week once approved.
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