Job Introduction
In a Nutshell
We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeking Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Role Responsibility
Lots to do but lots of fun
The role will be responsible for…
1. Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
2. Escorting all guests to their bedrooms and conduct a room and hotel orientation to the correct standard. Assist with luggage and valet parking.
3. Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
4. Ensuring billing accuracy.
5. Operating the switchboard.
6. Guest Services administrative tasks.
The Ideal Candidate
Are you right for us?
Our successful candidate will have…
7. Previous hotel experience desirable
8. Passion for delivering excellent customer service.
9. The ability to work under pressure and to multi task.
10. Immaculate presentation and grooming.
11. Strong communication skills.
12. Confidence and initiative.
13. Computer literacy.
14. A clear, friendly and professional telephone manner.
Package Description
15. Competitive salary, benefits and we pay above the Real Living Wage.
16. 29 days holiday (increasing with length of service)
17. We operate a discretionary service charge system.
18. 50% Discount on food and beverage across all Exclusive properties
19. Really big discounts of room nights across all Exclusive properties
20. Access to Hospitality Action Employee Assistance Programme and Wellbeing Studio
21. Hospitality Essentials Discount Marketplace
22. Meals on duty provided for free
23. Recognition and rewards scheme
24. Access to our learning platform including great training and development programs.
25. Free gym access + where available dedicated classes.
26. B Corp accredited and commitment to improving our People, Product and Planet.
27. Free downloads to newspapers, magazines and books
28. Cycle to work scheme
29. Papers, magazines and books
30. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
31. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
32. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
33. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
34. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.