Overview
Interim Head of Service Desk role in London for a leading financial services client. Initial 3-month contract position.
Responsibilities
* Ensure staff are exceeding expectation and are meeting defined metrics and/or objectives that you have set.
* Ensure that the team is delivering BAU and project commitments.
* Train, coach, develop and mentor staff.
* Overall responsibility for 1st/2nd line support operations.
* Implementing a robust service management structure and service catalogue processes.
* Reporting and presenting at technology and business forums.
If you have a career history in delivering good quality service management and excellent leadership skills, please do reply with your CV in the first instance.
Qualifications
* Experience of supervising and managing a busy IT Service management function
* Strong ITIL methodologies (Incident, Problem and Change management)
* Excellent leadership skills to motivate and move the team forward
* Strong Excel skills for reporting purposes
* Agile/Scrum practices would be useful
* Experience working in a customer facing role
* 3rd Party service provider management experience
* Demonstrable experience of managing a function that provides end user support in a financial services environment
* Experience providing resource for and working within a structured change management environment for project delivery
* Experience defining and establishing service management workflows and processes aligned with the ITIL framework
* Windows 10/11, MS O365, MS Copilot and Active Directory knowledge
* Understanding of security platforms, strong firewall experience
* Good technical knowledge of Intune, AD, Azure, Compute, Storage and Networking
Employment type
* Contract
Seniority level
* Director
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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