Overview
An opportunity exists for a Receptionist (Band 2) to join our team on a permanent basis for 30 hrs per week.
The main purpose of the role is to provide reception cover for a variety of clinical areas within the Trust, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Responsibilities
* Provide a professional and efficient reception service to a variety of clinical areas within the trust. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centred service is maintained at all times.
* Support Clinical Colleagues in organising the daily running of the outpatient clinics, and maintain patient flow through the department, whilst keeping patients informed of any delays.
* Liaise with clinical staff to ensure smooth running of clinics and develop good working practices and relationships with the team.
* Provide advice and information to patients regarding their appointments, clinic arrangements, etc.; resolve queries from patients and relatives in relation to these areas and reassure nervous patients.
* Gather and share information as required for the relevant clinical area, either verbally or electronically, exercising discretion and confidentiality at all times.
* Pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
* Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements.
* Liaise with portering staff to transport patients to x-ray and transport desk.
Joining RJAH
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
Location
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
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