YMCA Robin Hood provides 24-hour support to homeless young people and adults across Nottingham through our accommodation buildings and network of homes. We’re looking for a Housing Duty Manager to lead and coordinate our Housing Duty Workers across Nottingham. You’ll ensure each shift runs smoothly; supporting residents, maintaining safety and security across our properties, and managing and supporting your team. Our Housing Duty team are the frontline of our service — the first point of contact for most residents. As Housing Duty Manager, you’ll be there to support both the people we work with and the day-to-day running of our housing services. Being based predominantly from our Nottingham City Centre buildings, this role is varied and fast-paced. From providing initial support to our residents and incident response to administration, fire safety, security, and cleaning coordination — no two days are ever the same. If you enjoy being busy, thinking on your feet, and never knowing quite what will happen next, this role is for you! On a day-to-day basis, your role will include: Lead and support the Housing Duty Workers during their shifts. Allocate resources to cover illness or absence, including travelling yourself to a location in need of additional support. Respond to incidents, resolve maintenance/cleaning issues. Ensure residents are supported and signposted to the correct services and/or handover notes left for their Support Worker. Keep properties safe, secure, and running smoothly. Communicate clearly and confidently with both staff and residents. What We’re Looking For Previous experience leading a team, ideally in a housing or supported accommodation environment. Experience working with vulnerable adults and young people, demonstrating care, empathy and understanding. Ability to manage conflict, handle crisis situations calmly, and make quick, practical decisions. Excellent communication and interpersonal skills Comfortable working independently, using initiative, and being hands-on. Ideally you would have a full UK driving licence and access to your own car. You’ll need to be confident, adaptable, and able to build strong relationships while maintaining professional boundaries. You won’t shy away from tough situations and will be a calm, guiding presence for both your team and residents. Please note, this is a 24/7 service so there will be a requirement for you to work a flexible rota covering different shift patterns. We are keen to work with you to create a schedule which works for you but we will require you to work a combination of days, nights, weekends and bank holidays overall. This post is subject to an enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We may close applications early if we are able to appoint before the advertised deadline.