We are seeking a dedicated and well‑organised individual to join the Medicine Directorate as an Outpatient Bookings Officer. This key role involves managing and booking outpatient appointments across multiple Trust sites for a range of specialties, including Respiratory, Cardiology, Stroke, Renal, and Haematology.
As the first point of contact for many patients, you will play a vital part in supporting clinical teams and ensuring the smooth running of outpatient services. Your responsibilities will include coordinating appointments to help meet Trust performance targets, while maintaining a high standard of service for patients and liaising professionally with internal and external stakeholders.
This is an ideal opportunity for someone with strong administrative and communication skills who thrives in a busy healthcare environment and is committed to contributing to the delivery of high‑quality patient care.
Responsibilities
* Arranging appointments over the telephone with patients
* Booking patient appointments from waiting lists
* Rescheduling and cancelling appointments at short notice, when required
* Rescheduling of appointments due to annual leave/other commitments
* Liaising with clinical admin
What we offer
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work‑life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.
About the Trust
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
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