Assistant General Manager - Newport Job Title : Assistant General Manager Hours : 40 per week Rate of Pay : 29,000 per year Location : Newport Are you passionate about health, fitness and creating exceptional customer experience? Do you thrive in a dynamic, fast-paced environment? If so, our Health Club is looking for you to join our team as an Assistant General Manager! Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Assistant General Manager: Assist the General Managers in all aspects of club management. Lead, motivate, and support a diverse team of fitness professionals and support staff. Ensure the highest standards of customer service are maintained at all times. Manage members' inquiries, feedback, and complaints professionally and efficiently. Oversee health and safety procedures to ensure a safe environment for members and staff. Support in financial management, including budgeting, forecasting, and expense control. Promote and execute marketing strategies to attract and retain members. Coordinate and manage events, promotions, and community outreach initiatives. What we are looking for: Proven experience in a supervisory or managerial role within the fitness or hospitality industry. Strong knowledge in commercial awareness and a basic understanding of leisure industry software. Excellent interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness, and a desire to inspire others. Strong leadership skills with the ability to motivate and develop a team. The ability to establish rapport, build trust and demonstrate credibility. The ability to multitask and manage time effectively in a fast-paced environment. A proactive and positive attitude with a customer-first mindset. The ability to work to deadlines and be KPI driven. Strong knowledge and understanding of Health and Safety processes/policies. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes. It would be desirable if you had some knowledge of cafe/bar membership sales. It would also be advantageous if you had crisis management experience. Why Bannatyne? Bannatyne is more than just a gym; we're communities dedicated to wellness and well-being. With state of the art facilities and a wide range of classes and services, we provide our members with the tools they need to lead healthier, happier lives. If you're ready to take the next step in your career and join a team that's committed to excellence we'd love to hear from you! Bannatyne is an equal opportunity employer, and we celebrate diversity, we are committed to creating an inclusive environment for all employees. Join us at Bannatyne, where health, happiness and careers thrive!