1. Leeds / Hybrid
2. Global Brand
About Our Client
Our client are a well known global manufacturer and distributor of consumer products found at home. They are now looking for a Customer Service & Returns Manager to join them at their UK Head Office in Leeds to support end customers, retailers and distributors in the management of the end to end returns process
Job Description
3. Oversee and optimise the end to end returns management process, supporting end customers, retailers and distributors
4. Balance customer satisfaction, operational efficiency and cost control to support the delivery of business wide objectives
5. Work closely with supply chain teams to support the spare parts function in forecasting, planning and meeting the needs of customers, along with driving speed of service
6. Work across the end to end returns process including arranging collection, credit notes issues and sales reconciliation
7. Work with retailers and distributors to minimise the number of returns through strong working relationships
8. Work closely with service providers to drive customer satisfactions, time to fix, operational efficiency and timescales
9. Create reports on returns trends, parts availability and operational performance
The Successful Applicant
10. Experience in Returns Management within a customer facing role
11. Knowledge of spare parts or exposure to it (desirable)
12. Extensive stakeholder engagement both internal and external
13. Strong analytical skills
14. Knowledge of SAP ERP System (desirable)
What's on Offer
15. £45,000 - £50,000
16. Leeds based (2/3 days on site) free parking
17. Generous holiday allowance
18. Excellent growth prospects
19. Company Discount