Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She/They performs other tasks as requested. Shifts available: 8.00am - 17.00pm Monday to Friday Key Responsibilities : You will be liaising with customers, drivers and internal departments to assist in delivery query resolutions Taking & making phone calls for Cash On Delivery (COD) payments Investigating and contacting customers in the resolution of undeliverable packages Processing address corrections where necessary Meet set targets on a daily basis Responsible for any additional tasks given Packaging handling required – various weights and sizes General admin duties using various UPS systems Adhoc tasks Key Skills / Experience: Excellent communication skills face to face/over the telephone/email Flexible, friendly attitude required Able to work in a fast pace, time specific and targeted environment. Work well in a team Working knowledge of Word and Excel Self motivated and well organized Polite, professional confident manner Customer service skills Office or Warehouse environment Some experience in a similar work environment would be an advantage What you’ll get: Competitive salary Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits Full training to help you perform at your best Opportunities to progress – thanks to our ‘promotion from within policy Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.