Front of House Team Member Client Site Location Pareto FM Full-Time Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites. This is a key front-facing role where you’ll help create a welcoming and professional environment for visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace. If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you. The Role As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience. This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment. What You’ll Be Doing Front of House & Reception Acting as the first point of contact for tenants, visitors, and contractors Delivering a professional and welcoming experience at all times Managing visitor sign-in procedures and issuing passes where required Handling incoming calls, emails, and general enquiries efficiently Responding to workplace requests, queries, and issues in a timely manner Managing internal systems including meeting room bookings and access passes Supporting with workplace events and evening setup when required Administration & Workplace Support Carrying out general administrative duties and maintaining accurate records Logging incidents and maintaining site documentation Supporting facilities administration, reports, and compliance paperwork Assisting the Workplace Manager with ad-hoc operational support Participating in an on-call rota if required What We’re Looking For Essential Strong customer service and communication skills Calm, professional, and proactive approach in customer-facing environments Good organisational skills and attention to detail Basic IT skills including email and Microsoft 365 Flexible approach with willingness to support workplace events where needed Desirable Previous experience within front of house, reception, facilities, or security roles Knowledge of Health & Safety or building security procedures Experience working within a 5-star customer service environment About You Professional, friendly, and well-presented Reliable, trustworthy, and security-conscious Confident communicator with a positive attitude Solutions-focused with strong attention to detail Comfortable working independently and as part of a wider team Why Join Pareto FM? Opportunity to work within a professional and supportive environment Varied role with exposure to workplace operations and events Strong team culture and ongoing support Opportunity to develop within a growing FM business