4 days ago Be among the first 25 applicants
Location: Abingdon HQ (regular travel to warehouses required)
Hours: Full-Time, Permanent
Reporting to: Chief Operating Officer
Start Date: Immediate
About the role
We are hiring a second Operations Manager to sit alongside our existing Operations Manager, as part of our continued growth and development plans. This role requires a candidate with proven, hands-on experience, ideally in field engineering, warehousing or retail IT service delivery. You will be responsible for key areas of our operation including the day-to-day management of multiple warehouse sites, stock control, and a UK-wide team of Break-Fix Engineers. You will also take direct operational ownership of two contracts.
Key Tasks & Responsibilities
You will take operational ownership of the following areas:
Warehouse & Stock Management
* Overall responsibility for KFP-managed warehouse sites in: Abingdon, Wakefield, Glasgow, Ireland & Germany.
* Leadership of all warehouse Teams
* Stock management, control, and reporting across sites
* Oversight of inbound/outbound movement, inventory accuracy, and site compliance
* Driving process improvements, efficiency, and accountability across warehouse operations
* Managing our team of field-based Break-Fix engineers
* Ensuring field engineer scheduling, support and performance meets SLAs
Client Operations
* Day-to-day operations lead for delivery of two contracts
* First-line ownership for client escalations relating to operational service
* Supporting commercial and client services teams with delivery data and insights
Other Responsibilities
* Coordinating across departments to eliminate blockers and deliver end-to-end service
* Escalating risks to the COO and feeding into wider strategic planning
* Contributing to documentation, reporting, and operational standards
You will work closely with our existing Operations Manager and report directly to the Chief Operating Officer. You will have access to the wider operations, scheduling, HR and finance teams to support your objectives.
About You
We are looking for an experienced Operations Manager with a strong background in leading and managing teams of engineers. The ideal candidate will have previous experience in an operations management role, preferably within the retail IT sector. Experience in managing large-scale projects is highly desirable, as this role will involve supporting a major IT rollout across the UK. Strong organisational and leadership skills are essential, along with the ability to work effectively under pressure and drive successful project delivery.
About Us
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Why KFP?
In addition to a competitive salary, we provide the following benefits:
* Private healthcare (after qualifying period) for you and your dependants
* Recruitment referral scheme (£500 for each successful referral).
* Workplace pension and statutory benefits
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Other
Job function
* Job function
Management and Manufacturing
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at KFP Total IT Solutions by 2x
Get notified about new Operations Manager jobs in Abingdon-On-Thames, England, United Kingdom.
Thatcham, England, United Kingdom 3 days ago
Newbury, England, United Kingdom 1 week ago
Regional Operations Manager - Early Years/Nursery Operations -Field Based UK Role - South Region
Reading, England, United Kingdom 1 week ago
Oxfordshire, England, United Kingdom 2 days ago
Abingdon-On-Thames, England, United Kingdom 2 months ago
Reading, England, United Kingdom 2 weeks ago
Operations Director : Leisure Hospitality Group A GBP 95k OTE
Reading, England, United Kingdom 2 weeks ago
Newbury, England, United Kingdom 2 days ago
Brize Norton, England, United Kingdom 2 months ago
Reading, England, United Kingdom 1 week ago
Didcot, England, United Kingdom 3 days ago
Oxford, England, United Kingdom 1 month ago
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 17 hours ago
Oxford, England, United Kingdom 3 months ago
Oxford, England, United Kingdom 3 days ago
South Marston, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 5 days ago
Swindon, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 week ago
Winnersh, England, United Kingdom 1 month ago
Reading, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 2 weeks ago
Newbury, England, United Kingdom 4 days ago
High Wycombe, England, United Kingdom 2 weeks ago
Brize Norton, England, United Kingdom 4 days ago
Aylesbury, England, United Kingdom 6 days ago
Swindon, England, United Kingdom 3 weeks ago
Branch Operations Manager - Warehouse/Transport
Faringdon, England, United Kingdom 1 week ago
Reading, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr