LOCATION: Gyle Shopping Centre, Edinburgh
SHIFT PATTERN: 4 on 4 off, 42 hours per week
PAY RATE: £13.54 per hour
Overview
Gyle Shopping Centre is one of Edinburgh’s prestigious retail outlets with easy commuting from the city centre and surrounding areas. It offers free parking and discounted benefits from certain retailers. As part of the ABM security team, you will receive a full uniform with an annual refresh, access to the Perk Box employee benefit scheme, and an Employee Assistance Programme. The role is for a Security & Customer Service Officer working 42 hours per week on a 4 on 4 off shift pattern. It includes paid breaks and 20 days annual leave, including public holidays.
Online e‑learning is available to support our comprehensive Learning & Development programmes. All colleagues receive full training and induction in a one‑team approach.
Key Responsibilities
* Dealing with customer complaints.
* Assisting all members of the public when requested.
* Attending first aid incidents.
* Fire and bomb evacuation.
* Assisting retailers in matters relating to shoplifters.
* Policing the customer and staff car parks.
* Dealing with lost/found children.
* Dealing with lost/found property.
* Assisting motorists in the car park (accidents, thefts, etc.).
* Fire testing of the retail unit’s fire alarm systems.
* Monitoring the Centre fire alarm panel.
* Monitoring the Centre CCTV system.
* Reporting defects or spillages within the Centre and collecting litter where necessary.
* Signing in all visitors to the Centre Management.
* Operating and monitoring the Centre intruder alarm system.
* Radio operation and maintenance.
* Controlling all contractors to ensure compliance with the Centre Operational Policy.
* Controlling and issuing all Centre keys, maintaining accurate logs.
* Opening and closing the Centre.
* Carrying out bank escorts.
* Police liaison on community and criminal matters.
* Enforcing the strict no‑smoking policy.
* Implementing all emergency procedures when required.
* Patrolling the mall areas of the Centre to prevent crime and unruly behaviour.
* Customer Service Desk duties, e.g. hiring out equipment and issuing Gyle Gift Cards.
* Carrying out weekly checks on retailer compliance with the Fire Precautions Act 1971.
* Carrying out weekly checks on any unoccupied unit.
* Carrying out daily, weekly and monthly health and safety checks in the workplace and reporting faults.
* Complying with all Health & Safety policies and procedures.
* Checking fire escapes, fire extinguishers and emergency lighting in common areas.
* Carrying out a daily check on the Centre Customer Service Vehicles, including valet service.
* Ensuring all customer facilities in the Centre are clean and serviceable.
* Carrying out Control Room duties, answering telephones and personal enquiries at Reception.
Person Specification
* Availability as and when required, including evenings and weekends depending on shift patterns.
* Promoting a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
* Strong customer service skills.
* Ensuring all health and safety procedures are applied in compliance with legislation and company policy.
* Maintaining critical standards for professionalism, service, speed and quality assurance.
* Adhering to new policies and procedures to ensure a respectful workplace.
Essential
* Sound communication skills.
* SIA Licence.
* CCTV Licence (Preferred).
* First Aid Qualification.
Benefits
* 24/7 GP – you and your immediate family can speak to a UK‑based GP from home.
* Mental Health support and Life Event counselling.
* Get Fit Programme.
* Financial and legal support.
* Cycle to work scheme.
* Access to Perks at Work – an employee app offering discounts, gift cards, cashback and exclusive offers.
* Life – resources and tools on topics ranging from family and life to health, money and work.
* Support – online chat or telephone service for urgent support in a crisis.
* Paid breaks at £12.70 per hour.
Equal Opportunity Statement
ABM is committed to employment practices that promote diversity and inclusion regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
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