Job overview
Buckinghamshire Sexual Health is seeking a full-time Receptionist to join our friendly Admin and Clerical team at the Shaw Clinic, Wycombe Hospital.
This busy, fast-paced role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties.
We work with a diverse patient group, so a non-judgemental, empathetic and calm manner is essential. Computer skills are desirable, and full training will be provided on our electronic booking system
Main duties of the job
• Manage and schedule appointments.
• Triage self-referring patients (once trained), identifying urgent cases and liaising with health advisers as needed.
• Support evening out-of-hours clinics on a rota basis.
• Work closely with medical and nursing staff to ensure smooth operation of booked and walk-in clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Provide a professional, non-judgemental reception service, handling enquiries in person and by phone, including sensitive or distressed patients.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when required
• Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.
Working for our organisation
Why colleagues think we are
What does Buckinghamshire Healthcare NHS Trust offer you?
As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.
We provide a range of health and wellbeing services to promote a healthy, happy workforce.
What do we stand for?
Our vision is to provide outstanding care, support healthy communities and be a great place to work.
Our mission is to provide personal and compassionate care every time.
We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.
We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Person specification
Skills, Abilities and Knowledge
Essential criteria
1. Computer literate with Excel and Microsoft
Education
Essential criteria
2. GCSE Level of education or above
Experience
Essential criteria
3. Recent experience working within a customer care environment
Desirable criteria
4. Working within the NHS
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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