We are currently recruiting for a Resource Scheduler to join a busy and dynamic housing provider. This role is central to ensuring residents receive an excellent service by coordinating operatives, scheduling repairs, and managing customer queries effectively.
If you’re highly organised, customer-focused, and experienced in scheduling or housing repairs, this is a fantastic opportunity to make an immediate impact.
Key Responsibilities:
* Customer service: Own customer queries from start to finish across multiple channels – phone, email ensuring responses are timely and accurate.
* Repairs scheduling: Triage repair requests, allocate work to the correct trade/operative, and ensure jobs are booked within agreed service levels.
* Workforce coordination: Monitor operatives’ diaries, track job progress, and reallocate work when necessary to maximise efficiency and minimise missed appointments.
* Performance monitoring: Record completion notes, times, worksheets, and photos; produce reports to analyse operative performance and suggest improvements.
* Collaboration: Work with contractors, supervisors, and internal teams to resolve scheduling conflicts, urgent issues, or escalations.
* Continuous improvement: Identify ways to streamline processes and improve the resident experience.
About You:
* Previous experience in repairs scheduling, resource planning, or housing maintenance is highly desirable.
* Strong customer service background, with the ability to stay calm under pressure and resolve issues quickly.
* Confident IT user – able to pick up new systems quickly (MS Word, Excel, databases, scheduling software).
* Excellent organisational skills with a keen eye for detail.
* Resilient, proactive, and able to work independently as well as part of a team.
What’s on Offer:
* Competitive hourly rate (£16–£18 per hour PAYE).
* The chance to join a supportive, resident-focused team where your work makes a difference every day.
* An immediate start for the right candidate.
THIS IS A FULL TIME OFFICE BASED POSITION