Job Description
We are looking for a dedicated and versatile IT Support Engineer to join our team. This role is ideal for someone with a solid track record in IT support, infrastructure management, and endpoint security who is keen to expand into advanced areas such as networking, device management, and cybersecurity. The successful candidate will have the opportunity to lead and support technical projects, contribute to infrastructure improvements, and act as a technical escalation point within the team.
As part of the IT support team, you will be responsible for delivering 1st, 2nd and 3rd line technical support to internal users, both remotely and onsite. This includes troubleshooting a wide range of issues and ensuring prompt resolution to maintain business continuity.
You will manage and support a suite of Microsoft 365 services, including SharePoint, Teams and Exchange Online. In addition, you will administer Microsoft Azure services, ensuring their availability, performance, and alignment with business needs.
Device lifecycle management will be a key focus, utilising Microsoft Intune and Autopilot for deployment, configuration, and ongoing support. You will also perform routine server maintenance, apply patches and carry out performance tuning across Windows Server environments.
Your responsibilities will include maintaining active directory, managing group policies, and supporting using Veeam to protect critical data and ensure rapid recovery in case of failure.
You will provide administration and support for hybrid telephony systems, such as 8x8 and Microsoft Teams, ensuring consistent communication across the organisation. In addition, you'll maintain and secure corporate mobile devices using modern mobile device management (MDM) platforms.
Qualifications
* IT support experience (1st to 3rd line).
* Strong in Microsoft Intune, Autopilot, O365, and Active Directory.
* Skilled in Veeam backups and virtualization (e.g., VMware).
* Experience with networking hardware, HP Aruba, and ClearPass.
* Able to meet deadlines, work independently and in small teams.
* Understanding of test system methodologies.
* This role will be a full time on-site position at our campus in Melbourn.
Desirable:
* PowerShell scripting/automation exposure.
* Knowledge of Microsoft Entra, MDM policies, and security compliance.
* Familiar with server builds, storage, and AV/telephony systems.
* Certifications: ITIL, CompTIA Network+/A+, Windows.
* Oracle NetSuite experience.
* Experience with Office 365 migration strategies.
Additional Information
Cellular Origins is part of TTP Group, an employee-owned business. It is based on the TTP Campus, within purpose-built sustainable offices, labs and green surroundings, 10 miles south of Cambridge. TTP Group takes a long-term approach to investment and has been at the forefront of bioprocess automation for over 20 years. Our working culture encourages entrepreneurship, shared ideas and collaboration, while providing you the freedom to do your best work.
Our employee benefits include:
* Annual profit-related bonus
* 25 days holiday
* Employer pension contribution of 10% of salary
* Free lunch and all-day refreshments
* Private medical insurance for employees and dependants
* Enhanced family friendly leave
* Life insurance worth 6x salary
* Electric car leasing scheme
* Cycle to work scheme
* Season ticket loan
* An activities and community fund that supports healthy activities that bring colleagues together; whether it’s lunchtime squash or football, Zumba or our own rock band. Colleagues initiate new clubs and outings whenever they feel there’s something missing!
* Local sports facilities and theatre discounts and memberships.