Role Title: Volunteer Coordinator
Organisation: From Me to You
Location: Within working distance of the Ascot area (some in-person activity required)
Time Commitment: 1 day per week (flexible working hours by agreement)
Remuneration: £ per day depending on experience
About the Charity
From Me to You is an inspiring charity dedicated to alleviating loneliness and isolation for people living with cancer. We make connections for people living with cancer through the simple, powerful act of letter writing easing loneliness and bringing comfort, hope and human connection, one letter at a time. Each year thousands of anonymous letters are collated by our team of volunteers and then given to patients at home, in hospitals or cancer centres by nurses and our charity partners. Recent feedback showed that 93% of our letter recipients reported that the letters lifted their mood and a quarter said that they made them feel less alone, with 80% saying that our letters made them feel cared for. Our work is powered by a passionate community of volunteers, in 2025 with their help we processed over 17,000 letters from all over the world, delivering them to cancer patients throughout the UK.
Our Donate a Letter programme supports our 2,500+ Volunteer Letter Writers to contribute anonymous letters, some people write a couple of letters a year, others one a week. These letters are all delivered to our PO Box in Ascot. They are then sorted, read and processed by our wonderful team of local Donate a Letter Volunteers. These volunteers also then repackaged and redistributed the suitable letters to cancer patients through our partnership with hospitals, cancer centres and other charities that act as distribution partners.
About the Role
We are seeking an organised and people-focused Volunteer Coordinator to manage and support our volunteer network. The role involves overseeing our Community Ambassadors based across the UK who support the charity through fundraising, awareness and community activities, as well as a core team of volunteers (based in Ascot) who process our donated letters by reading, filtering, packaging, and posting them to recipients. This is a key role ensuring our volunteers feel supported, informed, and motivated, while helping the charity operate smoothly and safely.
Volunteer Management
Coordinate and support a team of Community Ambassadors
Manage the core volunteer team responsible for letter processing in the Ascot area.
Act as the main point of contact for volunteers, responding to queries and providing guidance
Help recruit, onboard, and train new volunteers as needed.
Implement process improvements to make operation scalable.
Operations & Safeguarding
Oversee the letter processing workflow: reading, filtering, packaging, and posting
Ensure volunteers follow charity guidelines, safeguarding policies, and data protection requirements
Escalate any sensitive or concerning issues appropriately
Communication & Engagement
Maintain regular communication with volunteers to keep them engaged and informed
Share updates and best practices
Foster a positive, inclusive, and supportive volunteer culture
Administration
Keep volunteer records up to date
Coordinate rotas or schedules where required
Provide feedback and insights to the charity's leadership team
What We're Looking For
Essential:
Experience coordinating volunteers or people (paid or unpaid)
Strong organisational and communication skills
Confidence managing multiple people and tasks independently
Ability to handle sensitive material with care and discretion
Based within working distance of the Ascot area
Desirable:
Experience working with charities or community organisations
Understanding of safeguarding and data protection
Comfortable working in a small, agile organisation
What You'll Gain
Flexible working within a one-day-per-week commitment
A meaningful role making a real difference to people's lives
Opportunity to shape and grow a volunteer programme
Supportive and values-driven charity environment
How to Apply
We are keen for this role to start as soon as possible so will be processing applications on a rolling basis. As part of the application process we will offer an initial 30 minute introduction call with a member of the team to go through the role in more detail and answer any initial questions you have. We will then undertake face to face or online interviews with our Founder and CEO and these are likely to take place in March.
Interested in applying please send your CV and short covering letter (no more than 1 page of A4) to Chloe Dickson, outlining your relevant experience and why you want to work for From Me to You.