Head of Operations
Salary: Significant DoE
Location: Telford
Overview
* To manage the construction, operation and maintenance of the utilities distribution system.
* To effectively and efficiently control resources to meet agreed performance objectives.
* To provide the highest standard of customer service within the region.
* The provision of leadership and support to the regional Operations Director, engaging with business partners and strategically leading on activities to improve scorecard performance across the region.
Activities Undertaken
* Lead, motivate and develop Team Managers in effectively undertaking their duties.
* Set objectives, monitor and drive performance and take accountability of distribution activities in the region.
* Co-ordinate the formulation of Capital and Revenue Budgets for the region and to monitor and control expenditure of these budgets.
* Ensure that customers in the region are provided with the highest standard of service commensurate with their needs and agreed standards.
* Ensure that all customer complaints in the region are brought to a successful resolution.
* Ensure that the Distribution System is developed, operated and maintained as efficiently and effectively as possible and in accordance with appropriate legislation, laid down policies and standards.
* Promote good employee relations and to create an environment that motivates and encourages the development of individuals.
* Contribute to the development of engineering strategy, policy and objectives.
* Develop individuals to lead in accordance with company values and create a team environment that leads to successful output from the area.
* Successfully liaise with peers and key stakeholders, to lead to successful outcomes for the region. This includes frequent contact with internal stakeholders such as other leaders within Field Operations and Asset Management, including the Control Centre. External stakeholders include Customers (large and small), in particular Engineering Managers of large consumers and representatives of contractors, up to Director level.
* Deal with a wide range of problems on a continuous basis. They range from technical through to personal, organisational and customer related issues to dealing with major system emergencies.
* Regularly support Team Managers on technical and organisational matters which will considerably influence their decisions and therefore the performance of the business and region.
* Regularly provide information in respect of the financial performance and the operating performance of the business in comparison with agreed objectives.
* In determining ways of improving performance and promoting change, to exercise a high degree of creativity and strategic vision.
Required Knowledge, Skills and Experience
* Leadership experience including:
* The ability to influence, motivate, coach, and develop employees at all levels.
* Problem solving, assertiveness, decision making and negotiation.
* Significant experience of leading a large Operational and multi-disciplined team.
* Leading by example, driving improvements, having clear accountability and ownership of leadership.
* Degree in Engineering or equivalent level of education (preferable but not essential).
* A broad experience of the full range of engineering activities.
* Broad experience of business and financial management.
Direct Reports: Up to 20
Indirect Reports: Up to approximately 100
Salary: Significant DoE
Location: Telford