Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keep customers returning by earning their trust and loyalty for a lifetime, while helping to maximise sales and profit.
Key Responsibilities
* Oversee the entire day-to-day operation of the shop in a fast-paced environment.
* Use your commercial skills to maximise sales and profit while minimising wastage.
* Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Manage your team, from leading and inspiring to handling people-related tasks like organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace, and productivity.
* Lead partners in delivering and embedding change within your shop.
Essential skills/experience you'll need
* Experience leading a team in a fast-paced, customer-focused environment.
* People management skills.
* Passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable skills/experience
* Supporting disciplinary and grievance processes.
* Regulatory compliance management.
* Personal Licence Holder.
* Food Hygiene Level 3.
The successful candidate may need to work in various branches in the Stoke-on-Trent region during training, including Uttoxeter, Lichfield, and Newport, before a permanent appointment.
Full Time, 37.5 hours, including early starts, late finishes, evenings, and weekends.
The partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. Join us during this exciting time as we continue to innovate, adapt, and diversify.
As Partners, we share ownership and responsibility, contributing to our success, working through challenges with kindness and respect, embracing diversity, and creating an environment to thrive and grow.
We all make a difference and own it.
Important points to note:
* Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment.
* Apply early as vacancies may close if there are many applicants.
* We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.
#J-18808-Ljbffr