Team Leader
Salary: £29,601 per annum(pro rata), plus company benefits
Location: Glasgow, G2 5NW
Contract: Full Time, 6 month Fixed Term contract
Shifts: 37.5 hours per week, Monday to Friday 8.30am until 5pm operational hours, with 1 hour unpaid lunch break
Work Model: Fully onsite
Williams Lea seeks an Team Leader to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The primary focus of the Team Leader will be to manage the day to day services in Glasgow, supporting the Account Manager in areas such as productivity, quality and continuous improvement. The Team Leader will effectively follow up all Client related queries, actively delegating and managing work to ensure best practice is maintained and procedures are met in all areas. The Office Manager will liaise with the operators over any issues or change in process, implementing changes and improvements to the service.
Key responsibilities
1. Meet and wherever possible exceed targets and expectations set, on an individual and team basis
2. Undertake any reasonable duties as requested by Account Manager
3. Be responsible for the day to day running of the team
4. Ensure that the workload and team is staffed correctly i.e. absence and holidays
5. Conduct and manage onsite training needs
6. Monitor staff attendance and timekeeping and respond to issues
7. Management of absence process and procedures making sure cover is in place in all areas
8. Liaise regularly with the operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
9. Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication.
10. Support the Account Manager with all Annual and Interim reviews
11. Relate accurate information to users on progression of their work
12. Ensure the team is working efficiently and effectively to complete the SLA's
13. Investigate errors within the team and provide a full written report to the Account Manager
14. Arrange monthly management information to be given timely to the Account Manager
15. Support colleagues and work as a team in order to achieve the best results for the clients
16. Able to represent and communicate issues on behalf of the Account Manager
Personal attributes
17. Demonstrate strong management and team leading skills in an office environment
18. Customer focused with the ability to liaise at all levels
19. Exceptional communication skills
20. Confident and with a professional, business-like manner
21. Ability to work under pressure, maintaining accuracy and delivering against timescales
22. Excellent time management and Organisational skills
23. Ability to carry out delegated functions/tasks/projects
24. High level of confidentiality in management of staff
25. Able to meet deadlines and priorities tasks
26. An understanding of an employer’s statutory and 'best practice’ Health & Safety requirement
27. Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Rewards and Benefits:
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
28. 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
29. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
30. Life Assurance
31. Private Medical Insurance
32. Dental Insurance
33. Health Assessments
34. Cycle-to-work scheme
35. Discounted gym memberships
36. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .
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