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Responsible for carrying out major repairs to lifts within the allocated area. Plans jobs to ensure parts are available and delivers repairs safely, on time, and within budget. Responsible for supervising and developing a Repairs
Mate. Required to deliver accurate and timely paperwork supporting the company's work procedures. In exceptional circumstances, may stand in as part of the local service team on-call rota.
Planning, Organising & Communication
Plans repair jobs to maximise site time and minimise travelling time. Liaises with the office to ensure parts are available (in some cases organises parts), paperwork is in place, and customers are advised on timings. On arrival on site, contacts the customer, agrees on requirements, and provides ongoing feedback on progress as required. Follows a pre-schedule programme where implemented.
Repairs Operations
Carries out risk assessments dealing with hazards prior to commencing work on the lift and posts warning notices as appropriate at each floor entrance. Performs repairs in a safe and timely manner, adhering to all company procedures and method statements. Ensures all jobs are completed within budget.
Administration, HR Supervision & Training
Submits accurate weekly job sheets, repair reports, and timesheets in line with company procedures. Supervises a Repairs Mate, utilizing their talents effectively and providing appropriate training to support their career development.
Health, Safety, Environment and Hygiene
Adheres to all health, safety, and environmental regulations, guidelines, and company procedures. Responsible for maintaining the company van in a clean and roadworthy condition. Uses and maintains PPE appropriately. Keeps all company tools, instruments, and materials in a safe and secure manner, reporting damages or losses immediately to the Supervisor.
Service Support
Provides support to the local Service Team if required. In exceptional circumstances, participates in the Callout rota, communicating with the call centre and closing down each call-out. On site, gathers facts from the customer regarding the failure, checks error/fault codes in the lift controller log, establishes reasons for failure, and performs appropriate repairs. If unable to fix or requires support, advises the Supervisor or Service Admin Centre promptly to facilitate assistance and restore lift service quickly.
Qualifications:
* Senior Repairs Engineer - NVQ 3, LEIA Units 1 (Introduction to Lift Technology), 15 (Fundamentals of Lift Technology), 9 (Managing Safely), plus 2 units from 12 (Electronic Systems & Controls for Lifts), 17 (Advanced Lift Technology - Electrical), 16 (Advanced Lift Technology - Mechanical)
* Repairs Engineer - NVQ 3, LEIA Units 1 (Introduction to Lift Technology), 15 (Fundamentals of Lift Technology)
* Must have a valid UK Driving Licence.
* Certified under the Construction Skills Certification Scheme (CSCS) or able to achieve certification.
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