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Role Profile – Business Support Manager to CEO UK & Ireland
Reports To: CEO of UK & Ireland
Location: Bristol – hybrid role, expected to be in the office min 2 days per week
Term: This is a fixed term cover likely to run until April 2026. We will consider part time working but a minimum of 25 hours per week/ daily support will be required.
Start date: We are looking for the right candidate to start in mid-August to ensure you have a 4-6-week handover with the current postholder.
Introduction
Are you looking for a new challenge that gives you progression within a global market leader? Looking for a company that wants to help further your career, as well as provide you with an exciting, inspiring place to work?
If your answer is ‘yes’ then you’re the kind of person we’re looking for!
About
This is dual role combining skills required for both a Business Support Manager and a PA. You will be responsible for overseeing and coordinating administrative and operational support services across the organisation. This role ensures efficient office operations, supports senior leadership with project and performance tracking, and contributes to the continuous improvement of internal processes.
You will provide high level personal support to ensure the efficient and effective functioning of the CEO. As a PA you will act as a gatekeeper, problem-solver, and coordinator, handling confidential tasks with discretion and initiative.
Key Responsibilities
* Manage day-to-day administrative functions across teams, ensuring seamless operational support.
* Coordinate cross-departmental initiatives and support project delivery through planning, reporting, and stakeholder liaison.
* Provide high-level support to senior management, including scheduling, reporting, and documentation.
* Handle communication with vendors, service providers, and external stakeholders.
* Diary & Calendar Management: Schedule and manage appointments, meetings, and events. Ensure the CEO is fully prepared for engagements.
* Travel Coordination: Arrange domestic and international travel, including flights, accommodation, transport, and itineraries.
* Communication Management: Handle correspondence (emails, calls, messages), filter inquiries.
* Meeting Support: Organise meetings, prepare agendas, take minutes, and follow up on action items. This will form a large part of the role so proven experience is essential.
* Documentation & Filing: Maintain and organise files, records, and confidential documents efficiently and securely.
* Event Planning: Support or lead the planning and execution of events and functions
Person Specification
To be successful in this role, it is essential to be proactive, anticipate needs, and stay several steps ahead in a fast-paced environment. The ability to think on your feet and adapt quickly to shifting priorities is key, often requiring calm and resourceful decision-making under pressure. Building strong, trusted relationships with key stakeholders—both internal and external—is fundamental to representing the individual effectively and ensuring smooth communication. A solution-focused mindset is also crucial; rather than waiting for direction, you will actively seek out opportunities to streamline processes, solve problems, and create efficiencies that support the overall success of the person or team they support.
Essential Skills & Experience
* Proven experience in a business support, operations, or administrative management role.
* Excellent organisational and multitasking abilities.
* High level of attention to detail and accuracy.
* Effective communication skills, both written and verbal.
* Proficiency with Microsoft Office Suite, especially with PowerPoint, being able to work with house style to update and amend.
* Strong problem-solving and decision-making skills.