Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £24,465 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 21/10/2025 23:59
Radiology Patient Pathway Assistant - Receptionist / Booking Clerk
Band 2
Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
Job overview
Thank you for your interest in the position of Patient Pathway Assistant, please take time to read the job description and person specification attached.
We are looking for an individual who has excellent people skills with experience in reception work, administration and telephone appointment center's.
The perfect candidate will join our large, busy and friendly Radiology Admin Team.
The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.
This role will be cover the Basildon Hospital site, which include Orsett Hospital, Brentwood Community Hospital, St Andrews Billericay and Thurrock Community Diagnostic Center. The candidate must be able to travel to these sites.
The Ideal candidate will have these desired skills and attributes, but training will also be given;
* Experience in working in a patient / customer facing role.
* Excellent telephone manner.
* Attention to detail.
* Work accurately and calmly under pressure.
* High level of computer literacy.
* To be able to multi-task.
* Excellent timekeeping.
* Flexibility to cover colleague absence
* Flexibility to change days / hours if needed.
Please note that this vacancy may close early due to number of applications.
Main duties of the job
The Job is 37.5 hours per week, we work various shifts over 5 days from Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 10am - 6pm, 12pm-8pm, all shifts will be on a Rota.
The role will cover different reception areas and a call center within the main Basildon site and 4 offsite locations where we run services, you will be required to travel to these sites. they are;
* Main X-Ray department
* Ultrasound Department
* CTC Reception
* Courtyard MRI and CT
* Maternity Ultrasound reception
* Orsett X-ray Department
* St. Andrews Centre, Billericay
* Brentwood Community Hospital, X-ray Department
* Thurrock Community Diagnostic Center, Grays
This Role will be based at Basildon Hospital, but you may at times required to cross site cover at one of our other Sites – Southend or Broomfield Hospital.
The main duties of this role will include Reception work - checking in and out patients, dealing with patient queries, and booking appointments.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
Are you looking for an exciting Radiology Patient Pathway Assistant - Receptionist / Booking Clerk role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person specification
Education
* Good level of general education e.g. GSCEs or equivalent
* Good literacy - demonstrated through minimal mistakes on application
* Qualification in administration
Experience
* Experience of working with the public
* Experience of working as receptionist in NHS or Healthcare environment
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.
Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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