The Team
Car Finance 247 is the UK's leading digital car finance platform. But that's just part of our story. At our core, we're a Manchester-based tech business with a customer-centric approach. With our innovative team, we've created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional service. And we're not stopping there; we have ambitious goals and a clear roadmap to success, powered by our team and our tech.
Salary: Up to £29,000 DOE
Contract: Full time - 37.5 hours per week.
Hours: Monday-Friday 9am - 5.30pm
The day-to-day
As a Team 247 Inbound Complaints Executive you'll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve.
That looks like:
* Responding to - and resolving - both non-regulated and regulated complaints cases
* Compiling accurate and detailed case notes
* Writing investigation reports with the relevant evidence included
* Bringing complains to a conclusion and drafting final response letters
About You
You'll be a great fit for Team 247 if you:
1. Have previous experience in complaints or case management
2. Want to be part of a high performing team
3. Love the energy of a fast-paced environment
4. Feel confident tac...