The Team Car Finance 247 is the UK’s leading digital car finance platform. But that’s just part of our story. At our core, we’re a Manchester-based tech business with a customer-centric approach. With our innovative team, we’ve created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional service. And we’re not stopping there; we have ambitious goals and a clear roadmap to success, powered by our team and our tech. Salary: Up to £26,000pa dependent on experience Contract: Full time – 37.5 hours per week. Hours: Monday-Friday 9am – 5.30pm About You The day-to-day As a Team 247 Inbound Complaints Executive you’ll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve. That looks like: Responding to - and resolving – both non-regulated and regulated complaints cases Compiling accurate and detailed case notes Writing investigation reports with the relevant evidence included Bringing complains to a conclusion and drafting final response letters You’ll be a great fit for Team 247 if you: Have previous experience in complaints or case management Want to be part of a high performing team Love the energy of a fast-paced environment Feel confident tackling tricky conversations on the phone and over email Are a true people person and create connections quickly Work well independently but always have your team’s back Can juggle different priorities, working smarter, not harder Face challenges head on and never settle for second best Are always finding ways to improve the way things work About Us The Perks Enhanced annual leave a bonus day off for your birthday Mental & Physical healthcare plans Boosted pension contributions Enhanced maternity, paternity, and adoption leave pay Workplace Nursery Scheme Electric Vehicle Scheme Wellbeing and fitness programmes with Bee Fit 247 And much more! Equality everyday Car Finance 247 is an equal opportunities employer and we’re committed to treating all current and prospective Team 247 employees equally. We don’t stand for discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Team 247 is open to everyone, and we’re proud to offer a diverse and inclusive working environment.