We are looking for a Italian speaking, outgoing self starter for an exciting Account Management role for a friendly and fun team based on the outskirts of Leamington Spa. You will be working from my clients state-of-the-art offices in the beautiful countryside around Leamington Spa, you'll be part of a close-knit team that works collaboratively to drive the business forward. They value innovation, integrity and customer commitment and expect our people to echo these values in everything they do.
Key Position Responsibilities:
Manage the relationship of a portfolio of customer accounts to a high level of customer service. Administer the sales order process.
Ensure the customers' needs are communicated to Sales administration, Operations, the Quality Team and the Management Team.
Ensure customers operate in accordance with agreed contractual terms and negotiate terms where they do not exist or can be improved.
Support projects and developments within the business to facilitate the relationship with the customer and ensure an appropriate level of customer focus is achieved.
Develop and maintain a professional customer relationship to improve the flow of communication, understanding and increase loyalty to the business.
Oversee a review of new order specifications including artwork requirements.
Identify additional business opportunities within your portfolio of accounts.
Key Requirements:
Excellent communication skills essential, including the ability to give clear written and verbal instruction.
Fluent in both English and Italian, with excellent verbal and written communication skills in both languages.
Highly responsible, reliable, and flexible with a strong work ethic.
Ability to manage multiple tasks at once and effectively prioritise.
Excellent time management, organisational and planning skills.
Good numeracy skills and the ability to interpret data.
Confident and polite telephone manner.
IT literature with a knowledge of Excel, Word, Outlook, and knowledge of Sage 200 would be advantageous.
Own or reliable transport essential, due to location.
Benefits:
* Opportunity to work in a dynamic, innovative environment
* Hybrid working arrangements
* A supportive team culture with regular team events and professional development opportunities
* 25 Days Annual Holiday, plus 8 Public Bank Holidays
* Share Scheme
* Comprehensive benefits package including:
* Pension
* Healthcare Cash Plan
* 24/7 EAP
* Discount Schemes
* Free Car Parking
If you believe you meet our criteria and are excited about joining a dynamic team, we want to hear from you