A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness. This is a varied and fast-paced role providing first-line technical support across a multi-site business environment. Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems. Experience with remote support tools and basic networking concepts would be advantageous. This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment. Person specification: Previous experience within a 1st line IT support, helpdesk or service desk environment Confident acting as a first point of contact for technical support queries Experience triaging, prioritising and managing support tickets effectively Experience using remote support tools and ticketing systems would be advantageous Candidates must have full right to work in the UK, as visa sponsorship is not available for this position. Benefits: Pension scheme Retain discounts & savings Staff lottery Wellbeing support Full training & development