Role: New Business Advisor - Commerical Office Base: Wigan Investment Centre, Wigan WN3 5BA - This role will be full time office based. Hours: 35 hours per week, Monday to Friday 9am to 5pm Are you passionate about Commercial Law and delivering exceptional client service? Do you thrive in a fast-paced environment where every call matters? Would you like to work for a Sunday Times Best Place to Work law firm that values your development and career progression? If yes, then we have the perfect opportunity for you! The role: The Role As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions. Key Responsibilities: Provide clear, accurate advice on Commercial legal enquiries over the telephone Handle inbound enquiries efficiently, quickly identifying client needs Deliver exceptional customer service on every call Build strong relationships with clients and colleagues Work collaboratively with the Commercial Department to ensure enquiries are managed effectively Promote the Stephensons brand and maximise cross-selling opportunities Maintain accurate internal records on case management systems Assess funding options and implement where appropriate Ensure compliance with Client Care and Law Society rules About You: We’re looking for someone who is: Highly motivated and customer-focused Professional, confident, and approachable Able to work under pressure and manage frequent interruptions Adaptable and flexible with excellent listening skills Essential Requirements: Experience in office/admin work and handling high-volume telephone calls Strong customer service background Excellent telephone manner and interpersonal skills Good IT and keyboard skills Desirable: Law Degree (ideally 2:1 or above) or relevant work experience LPC qualification Experience in providing basic legal advice Knowledge of Commercial Law We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient, and supportive. Why Stephensons? Stephensons is an award winning, top 150 law firm who has been accredited as a Sunday Time Best Place to Work 2025, with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility. Why not click here to see why you should come and work for us. What else can we offer? Click here to view details of our benefits package Well-being package inc (financial, physical, mental and dietary heath support) Free parking Salary sacrifice pension scheme Life Assurance Competitive salary and holiday entitlement Holiday sale & purchase scheme Season ticket & travel support Payroll giving scheme Social events & clubs Internal referral scheme Retail vouchers/cashback schemes Free eye tests Cycle to work scheme