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Switchboard Operator
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The Royal Household Join to apply for the
Switchboard Operator
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It’s being part of a busy team at the heart of the organisation It's feeling inspired to deliver to the very highest standards, and it's the pride in being part of a dedicated team. This is what it feels like to work for the Royal Household. As a Switchboard Operator, you’ll join the busy switchboard operation responsible for handling calls to the Royal residences. With around hundreds of calls every week, you'll join a dynamic team at the heart of the Royal Household. Answering and processing calls for a number of Royal residences, you will provide an efficient and friendly service to external callers, and a range of internal colleagues across multiple locations. Dealing with day-to-day queries will be a big part of your role. Through structured training, you will learn to handle each call appropriately, and you will quickly become familiar with this unique and varied organisation. With previous switchboard, customer service or administration experience, you are a confident and professional communicator who feels at ease liaising with a range of people. Customer focused in your approach, you will be adept at helping callers and ensuring their queries are dealt with quickly and efficiently. Basic IT skills are also needed so that you can navigate the computerised switchboard system, and keep accurate records of the large volume of calls received – including MS word and Excel. Composed even during busy periods, you are able to maintain efficiency and a positive attitude under pressure. Understanding the importance of discretion when dealing with sensitive information, you’ll uphold confidentiality and accuracy at all times. Above all, your flexible and proactive approach to work means you will enjoy working within a small and dedicated team. Shifts will be scheduled on a 5-week basis. Candidates will be expected to work 5 days out of 7 and be flexible to work 2 weekends in every 5-week period. Morning shifts can start from 8am and evening shifts can finish at 10pm. The Royal Household also supports flexible working, both onsite and remote. We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us. Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences. Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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