Customer Experience Executive (Please note this role requires weekend workdays)
We’re Fussy…about everything in our mission to banish single-use plastic from your bathroom, with simple, natural and effective personal care products. We started with deodorant and in just a few years we’ve become the UK’s Highest Rated Natural Deodorant, been backed by some of the UK’s top investors including BBC Dragons’ Den, been named the UK’s Best Eco-Deodorant in Glamour Magazine, featured on This Morning, and have put in place the foundations of a world-class team of employees and advisors. As we scale, it’s important that we continue to optimise the service we provide them with. So we’re now on the lookout for a new Customer Experience Executive that knows how to go above and beyond to ensure all customer interactions turn into memorable 5* experiences.
Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
~ Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
You’re fluent in English (written and spoken). Other languages are a bonus.
~ You’ve got previous experience within a call centre, customer service or customer support team, ideally in a D2C or e-commerce space but that’s not essential (we’ll consider transferable skills too).
~ Ideally you also have experience using Shopify and/or a CX software (i.You’ve got a can-do positive attitude and remain flexible and resilient when faced with change.
~ Permanent role, with development opportunities.
~5 days per week, Friday-Tuesday shift pattern (you’ll be required to work weekends).
~ Hybrid working, with 1 office day every Tuesday in our new East-London based office.
~ 30 days of holiday (includes bank holidays) + your birthday off.
~ You’ll be interviewed remotely by our Customer Experience Manager (approx 30 mins).
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