A luxury home furnishing company in Reading is seeking a Workforce Optimization Real-Time Analyst to join its Customer Experience Team. The ideal candidate will have over 2 years of experience in workforce management, focus on enhancing service quality, and strong analytical skills. Responsibilities include monitoring inbound traffic, staffing adjustments, and conducting root cause analyses to optimize performance. This role offers a dynamic work environment where creative problem-solving is valued. #J-18808-Ljbffr