Job Details Grade: 10A Hourly Rate: £28.21 - £29.50 Salary: £51499.80 - £53854.05 per annum Contract Duration: Permanent Interviews will be held on 28th October 2025 Role Purpose Are you a strategic leader with a passion for delivering exceptional customer service? We’re looking for a dynamic Delivery Manager to lead our Customer Advice & Support Service (CASS) teams across the Scottish Borders. In this pivotal role, you’ll drive innovation, digital transformation, and continuous improvement across key service areas including Registration, Financial Inclusion, and all customer-facing contact channels. You’ll manage a large, multi-disciplinary team and play a vital role in shaping accessible, responsive services that make a real difference to our communities. We’re seeking someone with: Proven leadership in customer service or public sector environments Strong people management and stakeholder engagement skills A forward-thinking approach to digital enablement and service transformation Expertise in performance management and service quality This is a fantastic opportunity to influence service delivery at scale, contribute to strategic planning, and lead a team committed to supporting individuals and families across the region. Apply now to be part of a progressive, customer-focused team making a lasting impact. Essential IRRV professional qualification or a Customer Services qualification SVQ level 4 or degree level qualification in a relevant area or demonstrable relevant experience Informal Enquiries Informal enquiries may be made to Gillian Young by telephone on 01835824000 or by email at gyoung@scotborders.gov.uk