Location: Southampton (Hybrid)
💷 Salary: £26,607 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
Join our Seafarer Operations team within the UK Customer Maritime Services Directorate, supporting the certification and endorsement of seafarers. As a Business Administration Officer, you will play a key role in our fee‑earning Certification Operation, managing the reallocation and processing of payments from seafarers, marine colleges, and training providers.
Key Responsibilities include, but are not limited to:
* Data processing and collation for business administrative tasks and projects to support the wider Certification Operation.
* To recognise income by coding-off and re-allocating the monies paid by seafarers.
* To process refunds and deal with any over/under payments made by seafarers and companies.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
* Experience using Microsoft Office applications (Outlook, Word, Excel)
* Experience working with a high level of attention to detail to meet organisational quality standards
* Experience of processing high volumes of numerical or financial data with high levels of accuracy
* Experience providing excellent customer service to internal and external customers via email
📅 Apply before 11:55 pm on Monday 23rd February 2026