Implementation Director (Programme Director)
Location: UK-wide (Home-based with travel to client and partner sites as required)
Contract: Permanent
Overview
Our client, a leading transformation and services organisation, is embarking on a major multi-year programme. As part of this strategic initiative, they are delivering a comprehensive operating model that integrates with a newly implemented ERP platform and underpins end-to-end service delivery across contact centres, data management, automation, and AI.
They are seeking an Implementation Director to take overall ownership of this large-scale, multi-party implementation programme leading planning, execution, and delivery across operational, technical, people, commercial and governance streams.
This is a pivotal leadership position, responsible for ensuring the successful and timely transition of services and systems while building the foundation for continuous improvement and innovation.
Key Responsibilities
Act as overall programme lead, accountable for the successful delivery of the organisation's implementation strategy and service transition.
Develop, agree, and manage an achievable implementation plan covering all internal and external delivery partners.
Oversee dependency, risk, and issue management (RAID), ensuring appropriate escalation and mitigation across all workstreams.
Establish clear governance and reporting mechanisms, ensuring alignment between internal and client-side structures.
Manage multi-million-pound budgets, ensuring accurate financial tracking, forecasting, and reporting.
Drive delivery excellence with global technology and systems integration partners.
Provide strong leadership to a cross-functional team (4-5 direct reports) spanning technical delivery, programme office, and operations.
Ensure compliance with security, assurance, and data protection standards across the solution.
Lead ongoing change control and impact assessment processes in coordination with client and supplier stakeholders.
Essential Experience & Attributes
Extensive experience leading large-scale, complex implementation or transformation programmes - ideally in central government or large-scale service delivery environments.
Proven success delivering integrated, multi-party technical solutions within a client-facing or professional services context.
Track record of managing international delivery partners and ERP-related implementations.
Expertise in phased service transitions and operational readiness programmes.
Strong leadership, stakeholder management, and influencing skills, able to operate confidently at executive level.
Exceptional communication, governance, and risk management capability.
Experience managing cross-functional delivery teams and large-scale programme budgets.
Adaptable, resilient, and comfortable operating in complex and evolving environments.
Desirable
Experience delivering shared service or contact centre solutions.
Familiarity with public sector programmes and associated political or regulatory environments.
Awareness of digital inclusion, accessibility, and ethics in service delivery.
Additional Information
Candidates must be eligible to obtain Security Clearance (Level 2) for the duration of the role.
This is a UK-based role with flexibility for remote working and occasional nationwide travel.
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