Job objectives and responsibilities
* To manage the residential function within the Centre, ensuring a safe, secure and decent environment is provided in line with all legislation, company policies and procedures and all contractual and relevant Home Office standards.
* Provide advice, coaching and support to staff in order to maximise the efficient and effective operation of the residential function.
Main duties and accountabilities
* Lead the provision of a secure, safe, decent and effective residential environment for detainees to ensure that their human rights are valued and all relevant standards are adhered to.
* Establish and manage an effective induction process for detainees to support the effective residential environment.
* Develop, review and manage the implementation of the detainee complaints procedure to ensuring compliance with company standards and procedures.
* Coach and support staff development to maximise staff performance, motivation and contribution.
* Manage and monitor staff to ensure an effective residential service is delivered in line with contractual obligations and company standards.
* Establish effective communications ensuring that relevant information is processed and disseminated both accurately and to deadline.
* Assist in promoting Health & Safety across the Centre to ensure it is embedded within the residential units and its' requirements are met across the Centre.
* Integrate HMIP ‘Expectations' into all key policies and raise awareness with all staff groups in order to embed the principles as appropriate.
* Work with staff across the function and the wider Centre to ensure a culture where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is maintained.
* Develop a culture committed to continuous improvement and the delivery of excellent service, by ensuring that audit and compliance activities are firmly embedded within the functional area.
* Manage financial and commercial aspects within the function, including developing and agreeing budgets and expenditure to ensure financial parameters and company targets are met.
* Manage serious operational incidents assuming the role of Silver Commander in liaison with both C+C and Home Office Gold Command.
* Participate in Mitie initiatives including succession planning and the talent pipeline as well as contributing to business development opportunities as appropriate within Care and Custody.
* Form part of a Duty Director on call roster along with other SMT members, which will include weekend work, for which time off in lieu will be allowed.
Person Specification
Essential
* Substantial experience at a managerial level within a custodial environment and a commitment to ensuring a safe, decent and secure environment for all
* A demonstrable commitment to Mitie Values and expected behaviours
* Commercial acumen including budget management and driving financial efficiencies
* Demonstrable experience of line management and supporting/coaching of staff to achieve effective results
* The ability to perform well under pressure, and to balance competing priorities
* The ability to think creatively, and apply innovation to service delivery
* Experience of establishing and maintaining stakeholder relationships at senior level
* The ability to collaborate and work inclusively with colleagues as part of a Senior Management Team
You must be eligible for CTC clearance. You must have lived and worked in the UK for more than 3 years with no overseas trips of more than 3 months. You must hold a valid British passport or EU passport with Share Code or ILR from a Commonwealth country. You must have no criminal record or be part of an ongoing police investigation.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .
#J-18808-Ljbffr