<div><p>Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the homes management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.</p><p>You’ll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.</p><h3>RESPONSIBILITIES</h3><ul><li>Promote a warm and welcoming environment for residents, staff and visitors</li><li>Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home</li><li>Drive the occupancy and reputation of the Care Home as part of a community engagement team</li><li>Support resident and family feedback with a focus on customer care</li><li>Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions</li><li>Payroll preparation for home based staff</li><li>Provide advice and guidance to employees on queries using the HR tools and resources available</li><li>Ensure that all personal files are stored securely</li><li>Attend meetings and produce accurate notes and minutes where required</li><li>Ensure all rotas are complete</li><li>Manage safe contents, petty cash, and resident fund accounts</li><li>Update ad-hoc training, supervisions, and appraisals on staff records</li><li>Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications</li></ul><h3>NEED TO HAVE</h3><ul><li>Experience in a customer facing role</li><li>Previous involvement in HR administration and recruitment</li><li>High level of attention to detail and the ability to prioritise</li><li>Proficient user of Microsoft- specifically Word, Excel and Outlook</li><li>CIPD qualification would be beneficial</li></ul><h3>REWARDS AND BENEFITS</h3><ul><li>Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection</li><li>Unlimited access to our generous refer a friend scheme, earning up to £500* per referral</li><li>Access to a wide range of retail and leisure discounts at big brands and supermarkets</li><li>Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence</li><li>Confidential and free access to counselling and legal services</li><li>Tax code review service, where we will check that you are on the right code and paying the right level of tax</li><li>Option to join our monthly staff lottery alongside thousands of colleagues across the UK</li></ul></div>