Client Care Assistant (CCA) We are looking for a warm, organised, and customer‑focused Client Care Assistant to join our friendly team. Experience in hospitality is an advantage, along with a strong work ethic and confidence in managing accounts. This role is primarily based at Stapleford, with flexibility required to support our Beeston practice when needed. As a Client Care Assistant, you will be the first point of contact for client phone calls and visits, playing a vital role in delivering exceptional care and service. This is a busy and varied position requiring a calm, and professional approach, including the ability to manage challenging conversations with confidence and empathy. Responsibilities include managing health plan accounts, submitting insurance claims (in-house training provided), and ensuring clients feel supported, informed, and cared for at every step of their journey. Key details: First‑line support for client calls and visits Management of health plan accounts and insurance claims Delivering outstanding care always there to clients, patients, and colleagues Primarily based at Stapleford, with flexibility to work at Beeston Saturday working: one in four, at Medivet Beeston If you enjoy working in a fast‑paced, people‑ and animal focused environment and take pride in providing excellent service, we’d love to hear from you. Your career means more than a rota and a job title, that’s why we offer: Health and wellbeing Health Cash Plan from day one 24/7 counselling and wellbeing support Life Assurance 3 x salary Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service Extra ‘Day for You’, a paid day off just for you Additional support Cycle to Work Season Ticket loans Discounts on Medivet products and services About you You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous hospitality or veterinary receptionist experience is desirable. What you’ll be doing Typically, in this role, you’ll: Carry out reception duties, greeting clients on arrival, and updating records Triage the impact of emergency appointments, contacting clients and rearranging as needed Manage the practice diary to ensure appointment availability is optimised to team skillset Answer client phone calls and manage messages Manage the health plan accounts Process any repeat prescription order requests Promote and manage the health plan Minimise debt Process insurance claims Work collaboratively within a supportive team