2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year
FryerMiles are delighted to be working with a leading MSP in Lancashire to assist with their recruitment of a 2nd Line Service Desk Engineer.
The successful candidate will be handling incidents, service requests and planned work. This role will be a full-time position based out of their Lancashire office with occasional travel to client sites.
Specific responsibilities include:
Manage tickets through to escalation or resolution and escalate unresolved tickets to 3rd Line when required.
Support and educate other Service Desk Engineers
IT Project delivery support
Providing technical support to clients via the telephone and the ticketing system.
Diagnosing and resolving software and hardware faults.
Installing, configuring, and supporting desktops and laptops.
Attending site to provide support and installations.
Educating clients in how to use our supported systems.
Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
Complete 2nd Line Support Engineer tickets
Experience/Qualification:
Full Driving License
Ticket System/Management Experience
Windows / Mac Operating Systems
Active Directory & Azure AD
Network Trouble Shooting TCP/IP and general WAN / LAN
Hyper-V & VM-Ware Virtualisation
DHCP / DNS Knowledge
Security (Anti-Virus, Anti-Spam, Anti-Ransomware)
Microsoft Qualifications & Certifications
RMM Software
3 years' experience in an IT support discipline and help desk environment
ITTL Understanding
2nd Line Service Desk Engineer - Lancashire - Onsite with travel to customer sites - £27,000 to £32,000 per year
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