Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for a Customer Care Assistant to join our Duncan & Todd Opticians & Hearing Care branch in Coatbridge on a part time basis working 30 hours over 4 days between Monday to Saturday.
Our Customer Care Assistants are the first point of contact for the patients and customers in our busy practices and this varied role comes with a wide range of responsibilities including the following:
* Handling all patient queries coming into the practice via telephone, email or in person. Assisting where able and directing inquiries to the most appropriate staff member.
* Managing the practice appointment diary giving consideration to patient appointment requests and staff availability.
* Assisting patients on the practice floor with frame and lens selection.
* Giving patients demonstrations on how to insert and remove contact lenses.
* Processing invoices.
* Processing deliveries and collections of stock.
* Administration and maintenance of patient records, databases and NHS paperwork.
* General housekeeping duties to ensure the practice is clean, tidy and presentable.
* Other ad hoc duties as and when required.
We offer a fast paced and dynamic working environment and we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills. Previous experience of working in an opticians practice is not essential as full training can be provided.
As a company, the D&T Group offer:
* Competitive salary
* 29 days annual leave (full time equivalent) inclusive of public holidays
* Staff Discount including; 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discount for family and friends
* High Street Vouchers: Discounts for high street shops, supermarkets, restaurants and cinemas through our partner discount platform.
* Employee Assistance Programme: Comprehensive support for all employees from our partners, Care First
* The opportunity to work for a company that cares.
* Career progression opportunities and further training.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Sick pay
Experience:
* Optical: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person