IT Support Technician Newbridge Permanent £27100 Main Purpose of Role Assist the Snr IT Engineer in providing a reliable IT support service and ensuring the integrity of the IT systems within Axiom Outcomes of Role * Level 1 support requests responded to in a timely manner. * Limit user downtime and assist in the efficient operation of IT systems * Improve IT efficiency and growth with Axiom’s changing needs. * Satisfied internal and external customers. Responsibilities * Answer IT Support Telephone & Log Support Requests in Axiom’s IT Support Helpdesk System * Monitor IT Help Mailbox & Log Support Requests in Axiom’s IT Support Helpdesk System * Monitor Email Gateway Systems and provide Quarantine Release assistance to users * Build and Install new PC’s, Install peripherals * Provide Level 1 Support to Axiom’s Users, progress Level 2 & Level 3 Support Requests * Active Directory User and Syspro User Administration * Process Network Security changes through Active Directory Administration * Engage in the development of IT processes to make continuous improvements * Management, administration and backup of Axiom’s Offline Computer Systems * Monitor and Investigate issues with Axiom’s Patching processes * Monitor and investigate issues with Antivirus/Antimalware Systems and investigate incidents * Provide basic user assistance and identify needs for further training to supervisors/managers * Ensure that all company operating values and compliance procedures are always adhered to, including quality management, health and safety, legal stipulation, environmental policies and general duty of care * Assist the IT Engineers and IT Manager as and when required. * Any other duties deemed necessary Person Specification Essential Skills * CompTIA A Certification or BSc in a Computer related subject * Maths, English, and IT GCSEs Desirable Skills * MCP – Microsoft Certified Professional (Desktop) * Programming experience Essential Knowledge * MS Windows 10 and above * MS Office 2016 and above packages * Client/Server Networking Desirable Knowledge * MS Exchange 2019 * MS Office 365 * Programming e.g., PowerShell, VB Script Salary £27100 plus pension, cashplan healthcare and DIS 6x salary. Hours 8.00am until 5pm Monday to Thursday and 8am until 1pm Friday By applying you're giving consent for Recruitment Solutions Workforce Ltd, to contact you regarding this job and other vacancies we're recruiting for. Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles