We are looking to recruit an inspirational Operational Service Manager on a permanent basis within the Response Repairs team covering our housing portfolio. This position requires a hard-working individual with good people management skills, excellent communications, ability to interrogate data to enable operation improvements to our service whilst a track record of providing an excellent customer experience is essential. Your main role will include direct line management of a team of Supervisors and Planners delivering a range of services across the Repairs and Maintenance Team. You will provide leadership to the team through effective coaching, mentoring, one to ones and team briefings, ensuring the team members are objective driven and adequately trained to fulfil their responsibilities, and are working to policy and procedure. You will also support in the management of contractors and quality audits in these work streams ensuring they are meeting Connexus Standards. This is an exciting opportunity for a housing repair professional to work with a well-regarded and respected housing association who aim to make a real difference in delivering housing repairs to much needed communities. You will need to demonstrate a good knowledge of current health and safety legislation, housing regulation and best practices. Shortlisting date: 25 June 2025 Interview date: To be confirmed About ConnexusConnexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.