Overview
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s environmental footprint, we’ve got ambitious goals.
As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform to ensure smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service. This role involves regularly visiting Via’s services across West Midlands, Worcester, and other locations as needed and is best suited to someone locally based, with onsite work 4-5 days per week.
What You’ll Do
* Ensure operational excellence and deliver an outstanding customer experience
* Oversee day-to-day operations in person; may occasionally require early starts or evening work depending on business needs
* Manage driver supply to ensure the right number of vehicles are on the road to meet demand
* Act as the real-time point of contact for operational issues, prioritising effectively and providing practical solutions on the spot
* Respond promptly to driver feedback and live customer enquiries
* Work closely with a cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth
* Analyze and interpret performance metrics/KPIs to identify inefficiencies and apply insights to improve operations
Who You Are
* A self-starter comfortable in a fast-paced environment with a focus on driving positive change
* Experienced leader with a track record of motivating and developing teams in operational settings, ideally including shift-based staff
* Team-oriented and accountable, taking pride in both personal work and team success
* Calm under pressure, adaptable, and willing to contribute across a range of projects
* Data-driven, making decisions based on insights and metrics
* Skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds
* Holder of a valid UK driving licence (Category B)
* It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would be advantageous
What We Offer
* Joining a global employer with over 750 mobility deployments in 40+ countries
* Becoming part of a company that was awarded for its commitment to social good
* Salary Range: £35,000–£40,000. Final salary will be determined by experience, knowledge, and skills
* Comprehensive benefits package, including generous paid parental leave and a health scheme offered through AXA
* Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
Via builds technology that changes the way the world moves. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. We bring together engineers, data scientists, product managers, operations specialists, marketers, transit experts, and more to deliver cutting-edge AI-powered software and innovative technology-enabled operations for transportation networks worldwide.
If you’re excited to be at the forefront of modernizing the future of transportation and are willing to tackle tough problems, we encourage you to apply. Even if your past experience doesn’t align perfectly with every qualification, you may be the right candidate for this or other opportunities.
Via is an equal opportunity employer.
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