Office Manager
Location: Wyboston Lakes Bedford
Department: Finance
Salary: £35,000
Hours: (Apply online only)
Job Type: Full time
Contract Type: Permanent
About the Role
We are looking for an organised and proactive Office Manager to take ownership of the day-to-day running of our busy leak detection business. Supporting both our insurance and commercial operations, you will play a central role in ensuring the office, call handling team, and company fleet operate efficiently and deliver a high standard of service.
This is a hands-on role suited to someone who enjoys managing people, systems, and processes in a fast-paced, service-led environment.
Key Responsibilities
Office & Team Management
Oversee daily office operations and ensure smooth workflows across departments
Manage the call handling team, ensuring enquiries are handled professionally and in line with client SLAs
Support recruitment, onboarding, and ongoing training for office and field staff
Maintain accurate company, personnel, and compliance records
Systems & Client Portals
Use and maintain job management systems and insurance portals to allocate, track, and report on work
Ensure data accuracy and timely updates to meet client and insurer requirements
Work closely with the Head of Operations to improve systems and processes
Fleet Management
Oversee a fleet of 26 vans, including servicing, MOTs, insurance, breakdowns, and fuel cards
Maintain clear records of vehicle usage, costs, and compliance
Liaise with suppliers to ensure the fleet remains reliable and presentable
Health & Safety / PPE
Manage PPE distribution and records for all engineers
Support H&S compliance, audits, and documentation
Training & Compliance
Schedule and track staff training and qualifications
Assist in maintaining insurance, industry, and company compliance
Administration & Reporting
Support the CEO with performance and operational reporting
Manage supplier relationships and purchasing
Assist with budgets, cost tracking, and procurement
Skills & Experience
Proven experience in office or operations management, ideally within a service or field-based business
Understanding of insurance and commercial workflows
Confident using online portals, job management systems, and Microsoft Office
Highly organised with strong prioritisation skills
Experience managing teams and supporting staff development
Excellent communication skills, both written and verbal
Calm, adaptable, and solutions-focused under pressure
What We Offer
Competitive salary
25 days holiday plus bank holidays
Company pension scheme
Training and career development opportunities
Why Join Us?
This is a key role within the business, offering real responsibility and influence. If you enjoy keeping operations running smoothly, supporting teams, and improving processes, we’d love to hear from you.
REF-(Apply online only)