Job Title: UK Operations and Returns Assistant
We are seeking a proactive and motivated UK Operations and Returns Assistant to join our team. Reporting to the Global Head of Supply Chain & Operations, you will play a key role in ensuring smooth day-to-day operations, supporting our customers, and maintaining efficient processes. This is an exciting opportunity to work in a fast-paced, collaborative environment where no two days are the same!
Key Responsibilities:
1. Order Management: Review and approve customer orders, monitor and process order tickets promptly, collaborate with 3PL partners to ensure efficient order fulfillment, pack and process office-based orders, and coordinate collections with transport providers, recording tracking details.
2. Returns Management: Process return requests accurately, track and respond to return tickets/enquiries, follow up on overdue returns, liaise with customers, and ensure returned items are checked, processed, and allocated correctly within the system.
3. Stock Control: Inspect incoming stock deliveries for damages and quantities, conduct monthly stock counts, and manage stock movements between locations.
4. Customer Care: Serve as the first point of contact for customer enquiries, develop product and procedure knowledge to assist effectively, and respond to queries via Info/Support tickets, live chat (Zendesk), and Amazon.
5. General Duties: Take on additional tasks as needed to support the business.
Requirements:
* Experience in operations, logistics, or customer service.
* Strong organizational and multitasking skills with excellent attention to detail.
* Ability to work independently and in a team within a fast-paced environment.
* Excellent communication and problem-solving skills.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with business operating systems.
* Quick learner with adaptability to new software and processes.
* Proactive, customer-focused, and willing to go the extra mile.
* Experience with Zendesk or working with 3PL providers is a plus.
Benefits:
* Be part of a collaborative and supportive team where your contributions matter.
* Enjoy flexible hybrid working arrangements.
* Gain valuable experience and grow your career in a dynamic environment.
* Work in a role with daily new challenges and opportunities.
* Salary up to £26,000.
* 25 days holiday, increasing by 1 day each year on your anniversary.
If you're ready to bring your skills and enthusiasm to our operations team, we’d love to hear from you!
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