Job Description
Summary of Role
Main Responsibilities
The Administration Officer is responsible for supporting the administrative functions of the organisation.
Working closely with colleagues in the admin and core team they will ensure that the reception function and admin office provides high levels of support to the staff and volunteering team and clients. The Administration Officer will also support the Finance and Resource Manager and CEO with administrative tasks.
1. Covering reception duties on a rota basis scanning and distributing all incoming and outgoing letters, emails and client documentations as required.
2. Assisting general admin inbox duties including incoming and outgoing emails and letters, signable requests, booking client appointments, attaching documents to case recording system
3. Support the CEO/Finance and Resource Manager with monitoring tasks in relation to HR and Health and Safety
4. Carrying out activities in relation to the premises function to support the smooth running of operations conducted at the bureau including updating databases, daily/weekly maintenance checks, contacting contractors, organising regular maintenance checks.
5. Ordering and maintaining office supplies including stationery, printed materials and housing keeping.
6. Ensure good housekeeping in the office.
7. Overseeing the room booking system, including interview and meeting room bookings, and set up and sending out invitations
8. Supporting the Chief Executive and Business Development team with setting up meetings, training and events
9. Provide support to the Volunteer Support Team with volunteer recruitment admin
10. Take minutes and action points from allocated team meetings
11. Assisting volunteers and staff in the office with issues as they arise
12. Work within all policies and procedures
Any other relevant activity as required by the Finance and Resource Manager or CEO
Person Specification
Essential
* Have knowledge of administrative functions
* Have experience using microsoft office
* Have excellent organisational skills with the ability to structure processes and set up efficient systems
* Be able to maintain high standards of customer service
* Ability to act with confidentiality, tact and discretion
* Be consistent and accurate and have an eye for detail
* Learn quickly, be adaptable, flexible and able to work in an ever-changing context
* Be able to take initiative
* Have well developed interpersonal skills
* Experience of following procedures to ensure accuracy and confidentiality
* Experience of working within a busy environment
* Experience of following procedures to ensure accuracy and confidentiality
* Experience of working within a busy environment
Desirable
* Experience of working within an administrative role
* Experience of using a range of IT tools to carry out work, including case management systems and booking systems
* HNC or equivalent in Administration
* Be able to take a creative problem-solving approach