Bradley David Associates are looking for a Medical Underwriting Team Leader to lead a team of 14-16 people who work in our Group Employee Benefit division.
Whilst leading a team, you will work alongside other Team Leaders to help deliver the highest possible service that supports our reputation as the largest provider in the Group Market.
* £48,000 - £52,000 dependent on experience
* Amazing bonus and pension
* Monday to Friday 9am-5pm
* 6 Month Fixed Term Contract
* Market leading benefits
* Hybrid but office attendance required as often as possible
What You'll Do:
* Oversee and lead a team that delivers outstanding customer service.
* Create a high performing team through fair, open and engaging communication.
* Develop our most talented people to support the positive people culture the business strives for.
* Set clear objectives and provide fair feedback so people understand how well they are doing against key goals.
* Ensure processes are followed that accurately uphold Policy Terms and Conditions of the insurance product.
* Continuously developing data and Mi to identify where the customer experience can be improved on. Following onto implementing new ways of working which also satisfy regulatory, risk and compliance requirements.
* Investigate and resolve complaints and queries, in line with the divisional & regulatory complaint procedures.
Who You Are:
* A great people leader who can inspire and support our team to deliver the best customer experience possible.
* A team player who can build effective working relationships with internal and external customers.
* You will have strong organisational skills and be able to work under pressure.
* A proactive and creative thinker who can suggest and support improvements to our existing processes in a professional, clear and logical way leading to an enhanced experience for the customer.
* You would need to be able to attend the office on a regular basis.
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime Health & wellbeing programme
* Life insurance
* On-site gym
* Private dental insurance
* Private medical insurance
* Store discount
* Work from home